The City & Borough of Juneau is receiving a high volume of calls from utility customers who have not received their most recent bills in the mail yet. Please know that these bills were mailed out on November 27 via the U.S. Postal Service. Any concerns from customers about why their bill has not been delivered yet should be directed to the U.S. Postal Service.
In the meantime, all customers are able to check their account balance online at www.invoicecloud.com/cityandboroughofjuneauak. Once there, just click on the “Water/Sewer” button, enter your Customer Number as it appears on your monthly bills, and click “Search Invoices”. More information about how to view and even pay your utility bill online is available at the Utility FAQ page at juneau.org/engineering-public-works/utilities-division/faq. You can also sign up to receive your bill via email, so you know you will always receive it right away.
Please be aware that ongoing mail delays at the U.S. Postal Service may also result in late payments. Utility payments are counted as timely based on when they are received, regardless of when they were mailed, so if you are putting your payment in the mail, allow for possible delays. Avoid the mail altogether and pay online, or place payments in one of our dropbox locations at Superbear IGA, Foodland IGA, and outside the main entrance of City Hall on Heritage Way.